RETURNS POLICY Unsuitable items may be refunded or exchanged within 14 days of our despatch date. Before you return something you must notify us within 48 hours of receiving an item and obtain a Return Authorisation Reference number by emailing us at info@hairangels.co.uk.
Please include your original receipt in the returned parcel. You must write your Return Authorisation Reference number on the receipt. Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact us on 0191 258 7264.
Returns received after the 14 days time frame are accepted at the discretion of Hair Angels and can only be refunded with a 'store credit note' which can be used online or in store.
If you wish to receive a refund we will re-credit the original purchaser's credit card for the sum paid less any taxes and duties and less the postal costs.
It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
Customers' statutory rights are unaffected. |
